ABOUT ME

Hi, I'm Brett! I'm an Information Technologist with over a decade of experience in systems administration, technical support, networking, and cloud infrastructure.

I have hands-on experience managing Microsoft 365, virtualization (Proxmox, Docker, Hyper-V), and network security (OPNsense, VLANs, firewalls). I specialize in troubleshooting complex IT issues, optimizing infrastructure, and implementing secure, scalable solutions.

I built this site in 2023 as part of the Cloud Resume Challenge to expand my skill set and learn about Microsoft Azure and automation. As technology evolves, I remain committed to delivering solutions that enhance performance, security, and business continuity.

Updated March 2025.

Certifications

Azure Fundamentals AZ-900

July 2023

Azure Fundamentals AZ-900 Certification

Skills

  • Cloud & Virtualization: Azure, Proxmox, Docker, Hyper-V
  • Microsoft 365: Teams, Intune, Exchange, Entra
  • Networking: OPNsense, Omada, VLANs, Ubiquiti, pfSense, DNS, VPNs
  • Security: Zero Trust, Conditional Access, Firewalls, Threat Detection
  • Systems & Automation: Windows Server, Linux, PowerShell
  • Storage & Backup: TrueNAS, ZFS, RAID, 3-2-1 Backup

Work

Mural Consulting

Microsoft Teams Rooms and Devices Engineer• Sep 2023 - Sep 2024

  • Resolved 30+ complex Teams Rooms issues monthly, improving resolution time by 30%
  • Reduced ticket escalations by 35% by implementing log analysis & proactive troubleshooting in Teams Admin Center, Intune, Entra, and Exchange Online
  • Enhanced security & compliance by optimizing Conditional Access, RBAC, and device authentication policies
  • Streamlined firmware updates and bug fixes by collaborating with the development team, improving device stability

    • Microsoft 365 Technical Business Advisor• Jun 2023 - Sep 2023

  • Ranked #1 in client satisfaction with 48+ positive feedback ratings in August 2023
  • Advised 200+ small businesses on Microsoft 365 deployments, security enhancements, and DNS optimization
  • Saved clients 20-30% on licensing costs by optimizing M365 subscription plans and security configurations

    • SingularisIT

    Systems Administrator • Sep 2017 - Apr 2020

  • Led a $250K hardware refresh for Chromebooks, MacBooks, and Google Workspace, improving device efficiency
  • Implemented secure Wi-Fi and VLANs using Ubiquiti Unifi and pfSense, reducing network congestion
  • Deployed and maintained a 30+ camera security system, ensuring uptime and a 3-2-1 backup strategy
  • Implemented PRTG monitoring, proactively preventing critical system failures and downtime

    • Evolve IP

    Network Operations Center (NOC) Technician / IT Specialist • May 2013 - Apr 2017

  • Maintained 99.9% uptime across 30+ veterinary clinics, troubleshooting with ConnectWise and Continuum
  • Optimized Windows Server policies & Active Directory configurations, reducing access-related tickets by 20%
  • Deployed WatchGuard firewalls, improving network security and blocking 500+ threats monthly
  • Automated IT asset tracking, reducing inventory discrepancies and speeding up hardware provisioning

    • James Madison University

    Senior Technical Consultant • Nov 2011 - Mar 2013

  • Trained & mentored 10+ Tier 1 IT support staff, improving service desk efficiency
  • Developed a custom Windows 7/8 MDT deployment, reducing system imaging time by 50%

    • Education

    Liberty University

    B.S. Management Information Systems• Dec 2013

    Projects

    Azure Resume Challenge

    Inspired by cloudresumechallenge.dev• 2023 - Present

  • Built & deployed a static resume site on Azure Storage, secured with HTTPS (PositiveSSL)
  • Optimized performance with Azure CDN and a custom domain endpoint
  • Developed an Azure Function App (Python) to integrate a CosmosDB visitor tracker
  • Implemented JavaScript for real-time visitor count display

    • Homelab

    Self-hosted Infrastructure

  • Designed a secure, scalable home network using OPNsense (firewall), VLAN segmentation, and TP-Link Omada SDN
  • Deployed enterprise-grade virtualization with Proxmox and Docker, running multiple Linux VMs & containers
  • Implemented TrueNAS storage with a 3-2-1 backup strategy for redundancy and disaster recovery
  • Set up a self-hosted security stack, including Pi-hole (ad-blocking) and network monitoring (PRTG, Nagios)
  • Deployed & maintained decentralized services, ensuring high availability and security